IT support & maintenance
Remote help within minutes, an engineer on site when it can't be fixed down the wire. Per visit, or a fixed monthly fee so there's no meter running.
Morden, Surrey · Family-run since 1985
When technology fails, speak to us.
Elmbrook has looked after the technology needs of small businesses, charities and home users across the UK for more than 40 years. Same family, same phone number, same great support. You'll know the engineer who turns up, because it's the same one as last time.
Mon–Fri, 8:30 to 17:30 · Remote first, on site when it matters
Straight answers
- Who answers the phone?
- One of us. No menu. No AI.
- Minimum contract
- None. Pay per visit or per call.
- Remote support
- Worldwide
- On-site support
- UK-wide
- What does it cost?
- No fix, no fee.
What we do
Everything on this list, from the same team.
Eliminate vendor and supplier finger-pointing. We provide the flexibility to solve any challenge or manage your entire operation under one roof.
Microsoft 365 & email
Mailboxes, OneDrive, SharePoint and Teams. From migrations to meetings, messaging and management, we make Microsoft 365 work for you.
Networks & Wi-Fi
Cabling, switches, firewalls and access points that reach the far end of the building. New offices wired from an empty shell, or an old network untangled.
Hosted phones (VoIP)
Our own hosted platform. Keep your number, take calls on a handset, a laptop or your mobile, and stop paying for lines you no longer have.
Managed Connectivity
Reliable broadband, leased lines, and 5G without the hassle. We handle the sourcing, 24/7 monitoring, and support, so you stay seamlessly connected.
Hardware & software supply
Laptops, desktops, servers, NAS and licensing, sourced and set up before delivery. Tell us the job, not the model number, and we'll spec it.
Bespoke software
.NET applications on SQL Server, reporting and data analysis, and point-of-sale systems built for live events where the queue doesn't wait.
Backup & recovery
Backups that are checked, off-site, and tested — plus a written answer to "how long until we're working again?" before you ever need it.
Who you'll speak to
The whole company, on one page.
No account manager standing between you and the engineer. Ring the office and you'll get one of us.
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Robert Stockwell
Managing Director
Chief salesman, part-time developer and full-time holder of strong opinions. Retirement has been discussed but not scheduled.
robert.stockwell@elmbrook.co.uk -
Rob Stockwell
Director
Transforms customer requirements into tailored solutions. If it's important, complicated or costly, it's probably in his inbox.
rob.stockwell@elmbrook.co.uk -
James Stockwell
Director
Runs the phones. Solves the impossible. Visits the customers nobody else dares to.
james.stockwell@elmbrook.co.uk -
Ben Chow
Programmer
Bespoke software, data analysis and event POS systems. Proof that staring at a screen can solve problems!
ben.chow@elmbrook.co.uk -
Agnelo Gonsalves
Support Engineer
Support calls, hardware fixes and customer visits. Endlessly patient with customers and surprisingly patient with colleagues.
agnelo.gonsalves@elmbrook.co.uk -
Joshua Marshall
Technician / Support Engineer
Customer visits, technical support, and plenty of reassurance. Particularly popular with customers who prefer a chat over a manual.
joshua.marshall@elmbrook.co.uk -
Nick Beaven-Smith
Technician
Workshop-focused and busy handling installations, configurations, repairs and the occasional mystery fault.
nick.beaven-smith@elmbrook.co.uk -
Vicky Wan
Administrator
Orders, invoices and statements — the person who'll chase your delivery, and your payment.
vicky.wan@elmbrook.co.uk
Who we look after
Our clients — and everyone they've sent us.
Everyday home users, start-ups and established UK small businesses. Over four decades of support, built entirely on the trust of our clients — not an advertising budget.
Domains & policies
Nominet tag holder for every .uk domain.
We register and manage .uk domains directly with Nominet, the official registry. The terms below are part of that responsibility — and worth knowing before you register a name with us.
Registering a .uk domain
We are a Nominet tag holder, offering registrations for all .uk domains. In accordance with Nominet's policy, we draw your attention to the terms and conditions of registering a .uk-based domain name.
Read Nominet's terms & conditions →Questions & complaints
We respond to all customer questions, including complaints, within 5 business days. Please email them to robert@elmbrook.co.uk.
To report any abuse of the tag or domain names, email robert@elmbrook.co.uk.
Escalating a problem
If you haven't received a reply, or you're not happy with the reply to a previous question and would like to elevate the problem, email feedback@elmbrook.co.uk.